FAQ

WHAT CARRIER DO WE USE FOR SHIPPING?

We ship via USPS only.
WHAT DAY WILL MY PACKAGE SHIP?

We ship online orders 3 to 5 business days Monday through Friday only. If a major U.S. holiday falls on a business day you can expect your package to go out the next available shipping day.
I PLACED AN ORDER OVER A WEEK AGO, BUT HAVEN'T RECEIVED MY PACKAGE YET. WHERE IS IT?

First, check your tracking number that is emailed to you upon shipping. When there are severe weather warnings, shipping is often delayed. If this is the case, USPS does not reimburse shipping costs, therefore, heart doesn't reimburse for severe weather delays. Once the package has left the facility, it is out of our hands. Please make sure your address is correct, there aren't any weather delays, and that you select the fastest shipping option that works best for you!
DO YOU REPLACE LOST OR STOLEN PRODUCTS?

NO we’re not responsible for lost or stolen items. Place make sure your products are shipped to an secure location.
WHERE IN THE WORLD DO YOU SHIP?

We can ship anywhere, but keep in mind that it is rather expensive to ship internationally.